Getting started is simple. The Passport Media Player owner's manual walks you through setup so you can get connected and get going with your Virtual Active workouts.

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Software Updates

System Requirements

  • At least 40MB of free space available on your computer or laptop
  • A reliable Internet connection to download the software update
  • A USB flash drive with at least 200 MB of free space available

Downloading Instructions

  1. Click the link below and save the .exe file (for Windows) or .zip file (for Mac) in a familiar location on your computer or laptop.

  2. After the download is complete, insert a USB drive (v2.0 or higher) with at least 200 MB of free space into your computer.

    • Windows – Open the .exe file to launch the JHTPassportDownloader Application.
    • Mac OS – Unzip the .zip file and open the JHTPassportDownloader Application.

  3. Select the USB drive location using the dropdown menu and click “download.”

    Image for Windows PC

    Image for Mac

  4. A progress loading bar displayed on your computer or laptop indicates the status of the software update program. DO NOT REMOVE THE USB.

    NOTE: This process will take about one minute, depending on your systems performance

  5. When the program is finished, click “OK” and safely remove your USB drive.

  6. Insert the USB drive into the Passport Media Player and power on the unit.

  7. A message displayed on the TV or A/V receiver confirms that the Passport Media Player update will install if “Yes” is selected (using your Passport Media Player remote).

    NOTE: Do not unplug your Passport Media Player or press any other buttons on the remote. When the software update is complete the Passport Media Player will automatically restart.

  8. Using your Passport Media Player remote, press the up/down arrow buttons and then press “Select” to set a default language. Once Passport Media Player loads the main page, the software update is complete.

    NOTE: To change the default language, select “Restore factory defaults” from “Settings” on the main menu.



** If you have additional questions, do not understand or need assistance, please contact your local customer support center.

Why am I unable to sync my exercise equipment with Passport Media Player?

There are many potential reasons syncing could be difficult. To create the best syncing environment, please follow the following tips and guidelines:

  • Make sure your exercise equipment is within 10 meters of your Passport Media Player with a direct line of sight (no obstructions). The closer your exercise equipment is to your Passport Media Player, the better.
  • Wireless interference from other electronics in the area can affect syncing. If you are experiencing difficulties, try disconnecting these electronics before syncing.
  • Not following the correct syncing instructions for your exercise equipment will result in a failure to sync.
Where can I find more detailed syncing instructions for my exercise equipment?
  • See your equipment’s owner’s manual for detailed syncing instructions. If you no longer have your equipment’s owner’s manual, visit the manufacturer’s website to view a digital version online.
  • If you are still unable to sync your equipment with Passport Media Player, please contact your local customer support center.
Why does my exercise equipment sometimes disconnect after syncing with Passport Media Player?

Passport Media Player rarely loses connectivity with exercise equipment during use. However, it is not uncommon for users to have to re-sync their exercise equipment with Passport Media Player after the power is turned off or when an exercise is started on the console before Passport Media Player begins playing content. A bad wireless connection or interference can also cause a disconnection between Passport Media Player and the exercise equipment.

How do I know if my equipment is synced with Passport Media Player?
  • Passport Media Player has three led indicator lights that can be seen from the front. The left (power) green LED is to let the user know when the power is on. The center (connection) red LED is to let the user know when Passport Media Player is connected and synced to your exercise equipment. This red LED will remain illuminated when Passport Media Player is connected and synced with your exercise equipment. The right (IR) green LED will illuminate when a command is received from the Passport remote.
  • If your workout information is not displayed in the status bar and there is no speed or intensity interactivity with your equipment, Passport Media Player is not connected. The status bar will display where your information would be displayed if you were connected.
How can I watch and/or listen to my media content using Passport Media Player?

To watch and/or listen to your media on your TV or A/V Receiver using Passport Media Player, insert your Passport Virtual Active USB into your computer and open the removable storage device. The ‘Media’ selection on the home screen in Passport Media Player reads files stored in the USB’s ‘Library’ folder. Copy your media from your computer and paste it in the ‘Library’ folder on the USB. When you insert the USB in Passport Media Player and navigate to the ‘Media’ section on the home screen, your compatible media files will be displayed. Select the media file just as you would select a Virtual Active destination.

What file formats does Passport Media Player support?

Passport Media Player supports many popular audio, video and picture file formats. However, file size, resolution and quality may affect Passport’s ability to read some content. The following formats generally work with Passport Media Player:

  • Video: mov, avi, mpeg, mpg, mp4, vob, mkv, ts, trp
  • Audio: mp3, wav, aac
  • Picture: png, bmp, jpg
What audio options can I change in Passport Media Player?
  • When using Virtual Active, the ‘Mute’ button on the Passport Media Player remote can mute the music (by pressing mute once) or both the music and course sounds (by pressing mute twice). Muting the music and not the course sounds allows you to hear the sounds from the Virtual Active destination. For example, if you are by the ocean you would still be able to hear the water and waves crashing on shore.
  • When using Media, the ‘Mute’ button on the Passport Media Player remote functions like most mute buttons. Press mute once and all audio is off (Mute ON). Press mute again and all audio is on (Mute OFF).
Can I turn off the Virtual Active text while Virtual Active content is playing?

Yes. Pressing ‘select’ on your Passport Media Player remote turns on and off the course destination text. An icon in the status bar will help identify if course description text is on or off.

Why does it take so long for Passport Media Player to respond to a remote control command?

A delayed response from a remote control command could be caused by when there is an obstruction between the remote and the Passport Media Player, if the remote’s batteries are low energy, if the distance is greater than recommended, or if there is not a direct line of site between the remote and the Passport Media Player.

Why does my Passport Media Player freeze and what can I do about it?

If your Passport Media Player freezes, turn off the power and wait a few minutes before turning it back on. Try to determine if the Passport Media Player is freezing at the same location or if it is related to your exercise equipment (like if you’re synced and then you stop your workout). Try to restore the factory defaults to see if this fixes the problem. If you are still having this issue, please contact your local Passport Media Player retailer or customer service technical support.

How do I access content that I have previously purchased?

You can access your previously purchased content here: